Terms & Conditions

TERMS OF USE AGREEMENT

This Terms of Use (the “Agreement”) is entered into between Neolegal Inc., having its place of business at 420 Notre-Dame West Street, Suite 601, Montreal, QC, H2Y 1V3 (hereinafter, the “Provider”), and the client (hereinafter, the “Client”).

1. PURPOSE AND SCOPE

The purpose of this Agreement is to govern the administrative and financial terms related to the provision of services rendered under a package selected by the Client, which constitutes a limited-scope mandate.

This means that the Provider agrees to deliver only the services specified in the purchased package. Any additional services or services beyond the scope of the package may result in additional fees and will require a subsequent agreement.

The services included in the selected package are communicated to the Client by email after purchase and remain available at all times on the Provider’s website.

The Provider undertakes to perform the package with diligence and professionalism, in accordance with all obligations under the ethical rules of the Barreau du Québec.

2. RECEIPT AND EXECUTION OF THE PACKAGE

The Provider agrees to execute all purchased packages as promptly as possible following payment, subject to the availability of the parties. When additional information is required to initiate the package, the Provider will request it through the client portal. Once the information is received, the initial phone appointment with a lawyer will be scheduled according to the Client’s availability, and the package will proceed accordingly.

3. BREAKDOWN AND NATURE OF FEES

The total cost paid by the Client for a given package is allocated among four distinct categories, each category amount being associated with a percentage of the total invoiced amount, as determined by the Provider. Below is a detailed breakdown of the inclusions and/or what each amount represents, depending on the category concerned:

Legal Services	Represents the fees related to the lawyer’s work and legal processing of the mandate.
Trust Deposit	This represents the fees related to the lawyer’s work and the legal handling of the mandate to be performed. Funds entrusted by clients are first held in trust, meaning in a separate and secure account, exclusively for their file. Once the legal work is completed, Neolegal disburses the amounts from the trust account and provides the client with a final receipt.
Client and Administrative Support	Assisting the client in identifying their needs and providing Checking for conflicts of interest Creating and opening the client file Processing payments and follow-up Setting up client access to the portal and providing assistance if needed Sending the list of required documents and/or forms based on the client’s specific file Reviewing and managing documents Providing access to supporting documentation and legal information Archiving files and invoices Ensuring clients can access the support team at all times
Membership and Access to the Technological Platform	Continuous access to the legal portal Continuous access to the communication portal Smart appointment scheduling system Remote consultations via the platform Intelligent forms for streamlined document management Secure cloud-based hosting Ongoing application maintenance and support Smart tools for assisted legal document drafting Data encryption and secure archiving

The amount and percentage allocated to each category will be communicated to the Client on the invoice sent immediately by email following the purchase of the package. 9 Percentages allocated to each category are at the sole discretion of the Provider. Depending on the selected package, the Client may be required to pay additional fees during and after execution, including court costs, judicial stamp fees, service fees, or other costs beyond the Provider’s control.

4. PAYMENT TERMS

Full payment of the package is due at the time of purchase, either online or through one of our sales representatives. The package will not begin until payment is received in full and, where applicable, the Client’s banking information is received. In the event of a dispute regarding a payment made via Stripe or any other electronic payment method, the Client agrees to provide the Supplier with the necessary information regarding their dispute within a strict period of 5 days. If the dispute is deemed unfounded by the Supplier, the Supplier reserves the right to claim payment through a formal notice or to initiate any legal proceedings to recover the amounts, in addition to any reasonable costs incurred for collection purposes. Any unpaid balance shall bear interest at an annual rate of 12% after 30 days.

5. METHODS OF PAYMENT

Packages may be paid by credit card or bank transfer / Interac, in accordance with the instructions provided.

6. ACKAGE CANCELLATION AND TERMINATION TERMS

The Client may request the cancellation of a scheduled phone consultation by notifying the Provider at least 72 hours in advance. Failing this, the Client will be required to pay the value of the legal consultation included in the package according to the area of law, and/or any other costs incurred by the Provider, at the Provider’s discretion, at the time of the cancellation and/or the Client’s absence. The Client may terminate the Agreement at any time. In such a case, the Client will receive a final receipt. In the event of termination, client and administrative support, as well as membership and access to the technological platform, are non-refundable from the date of purchase. These fees cover fixed costs related to the creation and opening of the client file, access to the legal portal, intelligent tools and forms, secure hosting, maintenance and support, as well as all other technological solutions and administrative services provided to the Client. 10 The legal portion (legal services and trust deposit) may be partially credited or refunded depending on the progress of the mandate. Any request for such a credit or refund must be submitted in writing to the Provider and will be processed as soon as possible in accordance with the terms of this Agreement.

7. COMMUNICATION

Communications between the Client and the Provider may take place by email, phone, mail, or through the secure client portal. The Provider recommends using exclusively the secure channels provided, namely the legal portal, for the transmission of confidential information. The Client agrees to promptly inform the Provider of any changes to their contact information or any other information that may impact the Agreement and the services to be performed under the package.

8. CONFLICT OF INTERESTS

The Provider and the lawyer in charge must avoid placing themselves in a conflict of interest. A conflict of interest arises when there is a serious risk that the lawyer’s personal interest, or their duties to another client, a former client, or another person, could interfere with their duties to the Client.

9. DISPUTE RESOLUTION

Any dispute related to the interpretation or execution of this Agreement shall first be submitted to an amicable resolution attempt.

10. EFFECTIVE DATE

This Agreement comes into effect upon the Client’s purchase of the package, either at the time of online payment or when paying with one of the Provider’s representatives. It remains valid until the package is fully completed or until terminated by either party.